OD has been selected as the #1 National LTL Carrier for Quality* by Mastio & Company for a record-breaking 17th consecutive year. In the 2026 study, Mastio surveyed 1,647 logistics professionals on the service attributes that matter most. OD ranked first in 24 categories, including trustworthiness, ease of doing business, timely customer service, and shipments delivered when promised.
Whether you ship once a week or multiple times per day, you need a carrier you can count on to help keep your business moving. Mastio & Company’s independent study gives you a clear reason to choose OD: logistics professionals ranked us first among national LTL carriers for quality, recognizing the service that helps you meet the promises you made to your customers. OD has held the top spot since 2010, and that is the result of our commitment to delivering exceptional service and performance.
When your carrier keeps its promises, you keep your promises. That’s the value behind this ranking.
Logistics and LTL Industry Leaders Consistently Select OD as the #1 National LTL Carrier for Quality Across Key Attributes*
- Shipments delivered with no shortages
- Shipments delivered with no damages
- Shipments picked up when promised
- Carrier is trustworthy
- Billing accuracy
- Shipments delivered when promised
- Freight tracking/tracing capabilities
- Customer service personnel respond to my needs in a timely manner
- Problem resolution
- Carrier responsiveness
- Ease of doing business with the carrier
- Claims process
- Carrier's ability to meet appointment time for deliveries
- Carrier's ability to meet appointment time for pick-up
- Consistent transit times (on time %)
- Ease of scheduling a pickup
- Drivers are courteous and professional
- Proactive communications (e.g. notification of problems)
- Knowledgeable and helpful sales representatives
- Weighing accuracy
- Willing to be flexible with operations
- Competitive transit times
- Trucks' appearance
- Pricing terms are easy to understand
The OD Difference
When your customers are counting on you, you need a carrier you can trust.
Every shipment impacts your supply chain, your vendor scorecards, and the promises you’ve made to your own customers. That's why OD focuses on the things that matter most to your operation: not just on-time delivery, but the consistency, communication, and reliability that make your entire logistics network stronger.
OD was once again selected as the #1 National LTL Carrier for Quality in the Mastio study for attributes deemed critical to your business’s operations and overall satisfaction, including:
- Trusted Partnership: Courteous drivers, flexible operations, and knowledgeable sales support give you confidence that OD understands your business and can respond as your needs change.
- Responsive, Easy Customer Experience: Easy shipment scheduling and tracking, proactive updates, and timely problem resolution help your team stay informed and act when plans change.
- Reliable Execution: OD’s performance on pickups, deliveries, transit times, and meeting delivery appointments helps you plan and set clear expectations with your customers.
- Shipment Quality and Accuracy: Proven results for on-time delivery, clear and accurate billing, and damage prevention help protect your freight and reduce the work of correcting problems.
OD earned the Mastio Quality Award by doing what it takes to provide exceptional customer service, every day: planning carefully, handling freight with care, and following through on commitments. That consistent execution helps you keep the shipping promises you make to your customers.
*The Mastio Quality Award is a registered trademark of Mastio & Company.
Ready to experience the OD Difference? Connect with your local OD Solutions Specialist, reach your nearest Service Center, or call our Corporate Customer Service team at 1-800-235-5569.
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*OD was ranked highest among National LTL Carriers on these attributes.